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32-Hour New EEO Counselor's Course
Part I: Introduction and Role of the Counselor
Introduction to Counseling; Definitions and Noteworthy Information
The EEO Process; Formal Complaints and Litigation
The EEO Process; Timelines
EEO Counselor Approach; The Purpose of the EEO Counselor
What Makes a Good EEO Counselor; Are There Qualifications; Alternative Dispute Resolution: An Intro
ADR in EEO Counseling; The Counselor’s Role when ADR is Elected
Q&A
Part II: Theories of Discrimination
EEOC Jurisdiction; Theories of Discrimination: Intentional Discrimination
Theories of Discrimination: Reasonable Accommodation (Disability)
Theories of Discrimination: Reasonable Accommodation (Pregnancy)
Types of Discrimination: Hostile Work Environment
Discrimination and Harassment against LGBTQ+ Employees
Q&A
Part III: Interview Skills
Theories of Discrimination: Reprisal
Introduction to Interviewing for EEO Counselors
Questioning Techniques
Contractor EEO Complaints
Q&A
Part IV: Avoiding Mistakes; Writing the Report
Mistakes to Avoid in the Counseling Process; Exercises
Effective Writing; Organizing for the Report; Knowing Your Audience
MD-110 Report Requirements; Issue Spotting; Exercises
More Secrets of Good Writing; Exercises
Q&A
Final Exam Q&A
Q&A
Discrimination and Harassment against LGBTQ+ Employees
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